Waiver of Liability

Welcome to JHSalesHub. JHSalesHub is not intended to be used by the general public. Portions of the site are only accessible by Registered Users. You are eligible to register if you are currently a licensed and contracted producer for John Hancock Life Insurance Company (U.S.A.) or John Hancock Life Insurance Company of New York, referred to herein as "John Hancock" or the "Company". Registrations received that do not meet this requirement will not be accepted.

The following is important information related to the protection and confidentiality of JHSalesHub. If you have any questions about registration or the information below, please feel free to contact us at 1-888-266-7498, first select option 2, and then option 3 or 1-800-448-1616 option 3 for MGroup users.

Privacy and Security

At John Hancock, we are committed to providing information to our customers on the Internet in a secure and private manner.

Efforts have been made to provide information in JHSalesHub that is complete, accurate and up-to-date, however, John Hancock does not represent or warrant the completeness, timeliness or accuracy of the content of JHSalesHub including without limitation: information, text, graphics, links or other items contained in JHSalesHub. Furthermore, all information conveyed herein is provided to you "AS IS" and any action that you take based on the information contained in JHSalesHub is your sole responsibility.

Care and Control of Password

You are responsible for the care and control of your password to preserve the confidentiality and security of your information. Your password must be at least 8 characters in length and should contain three of the following:

• Upper Case
• Lower Case
• At least one number
• At least one special character

Please note: letters and numbers may not be repeated 3 or more times.  

Although John Hancock does not require you to change the password periodically, we recommend that for security purposes you change the password every 45 days.

You must maintain your password safely at all times, which includes:

• Keeping your password confidential at all times
• Passwords must never be shared and must never be posted anywhere an unauthorized person may see it.
• Avoiding password combinations that may be easily determined by others, such as birthdays, phone numbers, social security number, etc.
• Contacting us immediately at 1-888-266-7498, first select option 2, and then option 3, or 1-800-448-1616 option 3 for MGroup users, if an unauthorized person comes to know your password. Also, change the password immediately, by using the "Change Password" option in “My Profile”.

Your Responsibilities as a User

Your password is reserved strictly for your own use. If someone else uses it, you will be required to prove that you took reasonable steps to protect it in the event of unauthorized use.

You are responsible for the full amount of all authorized activity resulting from the use of username and password for any service by any person, including any entry error or fraudulent transaction.

You are responsible for the full amount of unauthorized activity with respect to any service, which occurs before we receive notification that your password may have become known to an unauthorized person. On receiving such a notice, we will promptly block the ability to access our services.

Please note that you contribute to unauthorized access and use if you do not comply with the provisions of the 'Care and Control of Password' section of this agreement.

E-mail to John Hancock

If you have any technical questions or have difficulty registering onto JHSalesHub, please contact John Hancock at 1-888-266-7498, first select option 2, and then option 3 or 1-800-448-1616 option 3 for MGroup users. Alternately, you may wish to send an e-mail message to us. To keep your information confidential, this John Hancock website is protected during the electronic transmission process by   encrypting the data being sent. Encryption is a method of encoding information so that unauthorized individuals cannot read it. However, John Hancock cannot assure this security for electronic transmissions sent outside of this website, including any documents sent as attachments thereto. It is your responsibility to ensure that any email or other transmission of information to John Hancock properly protects the security of personally identifiable information, including deployment of encryption protocols that comply with laws and regulations.  Please upload attachments using SalesHub, Paperclip, ExamOne Imaging or John Hancock General fax 1-844-843-6510 or for New York fax 1-844-843-6511.

Agreement with John Hancock

By registering to use JHSalesHub, you are agreeing that John Hancock and its directors, officers, employees or shareholders of John Hancock shall not be liable for any damages, including direct, incidental, ordinary, punitive, exemplary, indirect, special, or consequential damages arising out of or related to the use of or materials relating to the JHSalesHub website.

JHSALESHUB IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. OTHER THAN AS PROVIDED IN THIS AGREEMENT, JOHN HANCOCK MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO JHSALESHUB AND DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT THERETO. WITHOUT LIMITING THE FOREGOING, JOHN HANCOCK DOES NOT GUARANTEE OR WARRANT THE ACCURACY, TIMELINESS, COMPLETENESS, CURRENTNESS, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OF JHSALESNET AND JOHN HANCOCK SHALL NOT BE LIABLE FOR ANY LOSS OR INJURY ARISING OUT OF OR CAUSED IN WHOLE OR IN PART BY YOUR USE OF JHSALESNET.

In addition, you agree that:

1. While you may access and download information or content on JHSalesHub, you will not alter any proprietary or confidential information that is provided thereon;
2. Any email or other transmission of information you send to John Hancock properly protects the security of personally identifiable information, including deployment of encryption protocols that comply with laws and regulations.
3. Any and all information and/or content on JHSalesHub remains the sole and exclusive property of the Company and is considered to be confidential information;
4. You do not and will not acquire any proprietary interest in any material found on JHSalesHub;
5. You will not use JHSalesHub, or any portion thereof, in any manner that may infringe upon any proprietary or intellectual proprietary interests that the Company or any third party may have in JHSalesHub;
6. You will only access and use the materials solely for obtaining information or transacting business with John Hancock.

You acknowledge and agree that other websites for which connections may be provided in this site by hypertext links are entirely independent of JHSalesHub. The inclusion of hypertext links to any third party in JHSalesHub shall not in any way be construed as an endorsement by John Hancock of such party's website, products or services.

John Hancock may, in its sole discretion, and at any time, modify, suspend or terminate the services provided to you through JHSalesHub without notice.