John Hancock Insurance

Our commitment to you.

A message regarding the Novel Coronavirus (COVID‐19)

March 18, 2020

Dear valued customer,

During this constantly evolving situation, presented by the COVID‐19 pandemic, we want to assure you – as our valued life insurance customer – that John Hancock is open for business and well‐positioned to navigate this challenge and will continue providing the services you’ve come to count on from us. More importantly, you can remain confident that you and your loved ones can continue to rely on the financial protection your policy provides.

Our top priority remains the health and safety of our customers, our employees and our partners. We hope you and your family remain healthy. Please continue to use the John Hancock Vitality Program to support your personal health during this time when prioritizing our physical and mental well‐being is so important.

At our company’s core, we help people plan for their future and support them in uncertain times. The current situation is no exception. We are standing by you and we will continue to help you work toward a longer, healthier life. Most importantly, we wish you and your family well.

Thank you for your continued trust in John Hancock. We will update you as needed and you may reach out should you have any questions.


In good health,

John Hancock Insurance

Latest updates


Customer notification
New Jersey Emergency Regulations
June 22, 2020

Customer notification
New York Emergency Regulations
April 27, 2020

A message from
New Mexico Superintendent of Insurance
March 27, 2020

A message regarding
Vitality program modification
March 19, 2020