John Hancock Insurance

Our commitment to you.


March 19, 2020

Dear member,

We understand the challenges that many John Hancock Vitality members are facing right now. First and foremost, we wish you and your families good health.

Prioritizing your physical and mental well-being at this time is incredibly important but we realize many of your daily routines, including going to the gym, may have been disrupted. To support you, the John Hancock Vitality Program is making some temporary adjustments to enable you to continue engaging in your preferred activities and earning Vitality Points.

You can now earn Standard Workout points for exercising at home. View the quick how-to guide and upload proof of your at-home workouts to earn your points. These points will also qualify toward Apple Watch payments.

We will continue to count fitness device workouts, e.g., via Apple Watch, Fitbit, Garmin, etc.

In addition to at-home workouts, there are other John Hancock Vitality resources available online that we encourage you to explore to help you eat well, get a good night’s sleep, and calm your mind.

Supporting your health and safety is our top priority and we are committed to continuing to provide you the many benefits and rewards associated with your Vitality membership.

In good health,

John Hancock Insurance

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Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock.