John Hancock Insurance

Our commitment to you.

A message regarding the Novel Coronavirus (COVID‐19)

March 18, 2020

Dear valued customer,

During this constantly evolving situation, presented by the COVID‐19 pandemic, we want to assure you – as our valued customer – that John Hancock is open for business and well‐positioned to navigate this challenge and will continue providing the services you’ve come to count on from us. Most importantly, you can remain confident that any applicable payments and/or claims will continue as usual throughout this challenging time.

Our top priority remains the health and safety of our customers, our employees and our partners. We hope you and your family remain healthy. Please know we are taking steps to support our employees and their families as well as provide support in the communities in which we operate.

At our company’s core, we help people plan for their future and support them in uncertain times. The current situation is no exception. We are standing by you and we wish you and your family well. We appreciate the trust you have put in John Hancock and are committed to continuing to maintain the stability and standards you have come to expect.

We will update you as needed and you may reach out should you have any questions.



John Hancock Insurance

Latest updates


Customer notification
New Jersey Emergency Regulations
June 22, 2020

Customer notification
New York Emergency Regulations
April 27, 2020

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March 27, 2020

A message regarding
Vitality program modification
March 19, 2020