John Hancock Annuities

Our commitment to you.

A message regarding the Novel Coronavirus (COVID‐19)

March 18, 2020

Dear valued customer,

During this constantly evolving situation, presented by the COVID‐19 pandemic, we want to assure you – as a valued annuity customer – that John Hancock is open for business and well‐positioned to navigate this challenge and will continue providing the services you’ve come to count on from us. You can remain confident that any applicable annuity payments will continue as usual throughout this challenging time.

Our top priority remains the health and safety of our customers, our employees and our partners. We hope you and your family remain healthy. Please know we are taking steps to support our employees and their families as well as provide support in the communities in which we operate.

At our company’s core, we help people plan for their future and support them in uncertain times. The current situation is no exception. We are standing by you, we will continue to help you work toward your future goals, and most importantly, we wish you and your family well.

Thank you for your continued trust in John Hancock. We will update you as needed, and you may reach out should you have any questions.



John Hancock Annuities

Latest updates


Customer notification
New Jersey Emergency Regulations
June 22, 2020

Customer notification
New York Emergency Regulations
April 27, 2020

A message from
New Mexico Superintendent of Insurance
March 27, 2020

A message regarding
Vitality program modification
March 19, 2020