Consumer notification

New Jersey Emergency Regulations

June 22, 2020

 

Dear Customer,

During this constantly evolving situation presented by the COVID‐19 pandemic, we want to assure you — as a valued customer — that John Hancock is well‐positioned to navigate this challenge. We will continue providing the services you’ve come to count on from us and you can remain confident that you and your loved ones can rely on the financial protection your policy provides.

At this time of heightened concern for not only physical, but financial well‐being, we want you to know that we are here to support you. We can help you in the following ways:

  • Grace period extension: If you do not make a premium payment on time and can demonstrate financial hardship as a result of COVID‐19, we will extend your premium payment grace period to 90 days. During this 90‐day period, your policy will not be cancelled for nonpayment of premium, we will not impose any late fees relating to the premium payment and, consistent with our normal practice, we will not report you to a credit reporting agency or a debt collection agency regarding the premium payment.
  • Premium payment catch‐up: If you did not make a premium payment on time due to financial hardship as a result of COVID‐19, and can still demonstrate financial hardship as a result of the COVID‐19 pandemic, we can work with you to pay the overdue premium over a 12‐month period.

You will find instructions below on how to submit a statement to demonstrate financial hardship.  

These provisions are offered in accordance with New Jersey Department of Banking & Insurance guidance. They are temporary but may be extended further. Please check the Department’s website at https://www.state.nj.us/dobi/covid for updates.

At our company’s core, we help people plan for their future and support them in uncertain times. The current situation is no exception. We are standing by you and we wish you and your family well. We appreciate the trust you have put in John Hancock and are committed to continuing to maintain the stability and standards you have come to expect. If you have any questions you may call us at 866‐232‐9769, Monday ‐ Friday, 8 a.m. to 6 p.m. ET..

Sincerely,

John Hancock Insurance

 

How to Demonstrate Financial Hardship

If you are unable to make a timely premium payment due to financial hardship as a result of COVID‐19, you may submit a statement to us that you are experiencing financial hardship as a result of the COVID‐19 pandemic (note ‐ if your policy premium has been financed, please contact your premium finance agency to discuss your installment payments with them directly). This statement may be provided in one of the following ways:

Phone: You may call 866‐232‐9769 (M‐F, 8 a.m. – 6 p.m. ET) and you, as the policyholder, will be asked to provide your name, policy number, phone number and email address and to read the statement below. This statement will be recorded and maintained as part of your policy records.

“By reading this statement, I am attesting that I am experiencing financial hardship as a result of [specify 1 or more ‐‐ illness/quarantine; layoff/job loss; absence from work due to fulfilling caregiver need of a child or family member with COVID‐19; other financial hardship] stemming from the COVID‐19 pandemic.  I wish to extend my premium payment grace period to 90 days. At the end of that time, if I can still demonstrate financial hardship as a result of the COVID‐19 pandemic, I understand that John Hancock will work with me to pay the overdue premium over a 12‐month period.”   

Mail or Fax: You may include the following statement in a letter addressed to:  

John Hancock, Life Post Issue – Customer Service Center, PO Box 55979, Boston, MA 02205  or send via fax to 1‐617‐572‐1571.   

I am experiencing financial hardship as a result of [specify 1 or more ‐‐ illness/quarantine; layoff/job loss; absence from work due to fulfilling caregiver need of a child or family member with COVID‐19; other financial hardship] stemming from the COVID 19 pandemic.  I wish to extend my premium payment grace period to 90 days. At the end of that time, if I can still demonstrate financial hardship as a result of the COVID‐19 pandemic, I understand that John Hancock will work with me to pay the overdue premium over a 12‐month period. Please accept this letter as my attestation that I am experiencing financial hardship as a result of the COVID‐19 pandemic.

Policyholder signature: __________________________________

Policy number: __________________________

Policyholder phone: ______________________  

Policyholder email:  _______________________  

Latest updates

 

Customer notification
New York Emergency Regulations
April 27, 2020

A message from
New Mexico Superintendent of Insurance
March 27, 2020

A message regarding
Vitality program modification
March 19, 2020

A message to
Our long-term care customers
March 18, 2020

 

 

MLINY061820193