Important updates

John Hancock Grace Period Accommodations

July 28, 2020


Since March, and in accordance with temporary state guidelines, we have provided premium payment accommodations to customers who have experienced financial hardship due to COVID-19. The majority of these temporary state guidelines have since expired. Going forward, we will continue to provide accommodations in accordance with individual state guidelines. We will continue to monitor all state guidelines and will keep you informed of any future developments.

If you have any questions, give us a call at 1-800-387-2747 (USA) or 1-888-267-7784 (NY) between 9 a.m. and 6 p.m. ET.

Latest updates


Important updates
Enhancements to the John Hancock Vitality Program
April 22, 2021

John Hancock Underwriting
Doing business with John Hancock and COVID-19
March 15, 2021

Important updates
Ongoing USPS delays
February 5, 2021

Important updates
John Hancock Underwriting and COVID-19
June 25, 2020