A message from

Linda C. Levyne

SVP, Head of Sales and Distribution

March 17, 2020


To our valued distribution partners,


During the challenges presented by the COVID-19 pandemic, as head of Life Insurance Distribution, I want to assure you that all of us at John Hancock are committed to providing you with the products and services you rely upon to meet your clients’ needs. As one of our valued distributors, please note the following steps we’ve taken to ensure we remain ready to serve you and your clients:

  • We’ve implemented our well-tested, thorough business continuity plans and key staff are in place to address your business needs — including in our new business, underwriting and inforce areas.

  • Many of our staff are cross-trained to support key functions in the unfortunate event that a large number of employees would need to miss work due to illness.

  • To limit the opportunity for the virus to spread, we’ve asked our employees to work remotely — and our sales team to refrain from traveling. But we have provided each of them with a robust selection of virtual tools that will allow them to work seamlessly and effectively with you.

For all of your illustration and case design needs, please continue to contact our National Sales Support team from 8:30 to 7:00 p.m. ET at 888-266-7498option 2. Our Advanced Markets team can be reached at that same number by choosing option 3. We will do our utmost to keep your sales moving forward by working with you to process the cases in your pipeline and to help you develop and place new sales opportunities.

In the meantime, our senior leadership team is monitoring the COVID-19 situation constantly so that John Hancock is ready to respond rapidly as conditions evolve. I will notify you as quickly as possible of any updates to our Distribution support to best serve you during this challenging time. Please also watch for upcoming communications from other areas of our business that will give you key information to support sales and services from their purview. In addition, we will be emailing policy owners to ensure them of John Hancock’s financial strength and our commitment to providing uninterrupted service during the COVID-19 pandemic.

Finally, thank you for your business with John Hancock. For more details on the steps we have taken to mitigate any operational disruption to our business, please check here. And most importantly, be safe and stay healthy.


Linda C. Levyne, CLU, ChFC

Latest updates


Important updates
Enhancements to the John Hancock Vitality Program
April 22, 2021

John Hancock Underwriting
Doing business with John Hancock and COVID-19
March 15, 2021

Important updates
Ongoing USPS delays
February 5, 2021

Important updates
John Hancock Grace Period Accommodations
July 28, 2020