Phone
Customer service center
1-800-387-2747 or 1-888-267-7781 (New York only)
Service hours are 8 am to 6 pm EST
Option 1 Life insurance
Option 2 Long-Term Care
Option 3 Annuities
TTY: 1-800-832-5282
John Hancock life insurance
Service hours are 8 am to 6 pm EST
Option 1 Existing policies (inforce policy support and inforce illustration)
Option 2 Licensing and compensation service center
Option 3 National sales and marketing support (presale support, illustration, and marketing support)
Option 4 New business service center (including term conversion support)
Option 5 Contact information, forms, or website assistance
National sales and marketing
Service hours are 8:30 am to 7 pm EST
Option 2 Pre-sale illustrations, product information, and registration
Option 3 Advanced Markets consultants
Option 4 Associate counsel
Problems with John Hancock SalesHub:
General inforce inquiries:
Inforce illustration requests:
Licensing and compensation inquiries:
Pre-sales support, illustrations, and marketing questions:
Mailing address
Please choose your region
Inforce business
Customer service center:
John Hancock Insurance Services
Life - Post Issue
PO Box 55979
Boston, MA 02205-5979
Overnight/courier address:
New Business Service Center
John Hancock Life Insurance Company (U.S.A)
372 University Ave #55979
Westwood, MA 02090
New business
New business service center:
New Business Service Center
John Hancock Life Insurance Company (U.S.A)
PO Box 55765
Boston, MA 02205-5765
Overnight/courier address:
New Business Service Center
John Hancock Life Insurance Company (U.S.A)
372 University Ave #55765
Westwood, MA 02090
Inforce business
Customer service center:
Customer Service Center R-03
John Hancock Life Insurance
Company of New York
PO Box 55979
Boston, MA 02205-5979
Overnight/courier address:
Customer Service Center R-03
John Hancock Life Insurance
Company of New York
410 University Ave #55979
Westwood, MA 02090
New business
New business service center:
New Business Service Center
John Hancock Life Insurance
Company of New York
PO Box 55765
Boston, MA 02205-5765
Overnight/courier address:
New Business Service Center
John Hancock Life Insurance
Company of New York
410 University Ave #55765
Westwood, MA 02090
Inforce Customer service center (New York)
Inforce Customer Service Center R-02
John Hancock Life Insurance Company (U.S.A.)
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
Phone
John Hancock Long-Term Care service center
Option 1 Agent commissions
Customer service remain on the line
MLINY090523263-3
This material is for Agent and Institutional / Broker – Dealer use only. Not for distribution or use with the public.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595. Variable insurance products are offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.
Insurance policies and/or associated riders and features may not be available in all states.
© John Hancock Life Insurance Company (U.S.A.). All rights reserved.
| extension | details |
|---|---|
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